Despite assurances earlier this year that measures had been put in place to manage a backlog in parcel deliveries, courier service Aramex New Zealand’s long delays are still frustrating customers.

In January Aramex told the Wānaka App that parcel volumes were up more than 70 percent across its network and that increased resourcing had been deployed to its Cromwell depot to improve delivery times.

Now, six months later, the service is still experiencing problems, saying in a statement to customers last week that “there is still an extensive backlog of parcels within the region”.

“Over the past two weeks Aramex New Zealand have deployed additional resources from within the network to assist and support the Central South Island region,” the statement read. 

“During this time, we are also reviewing the depot's processes and will identify areas where operational efficiency can be improved.”

Aramex said the Cromwell depot would be delivering throughout weekends, along with hiring extra depot space to ensure they clear the backlog at an acceptable pace.

“We’re committed to ensuring that we deliver for our customers, and we sincerely appreciate your patience thus far,” the statement said.

The Aramex website states that the region is currently experiencing significant delays to its collection and delivery services.

Customers wishing to enquire about delivery delays can find information here.

Aramex (formerly Fastway Couriers) is a global provider of logistics and transportation services based in Dubai. The Aramex regional franchise owners (Cromwell) are Isabel and Carmelo Garcia.

PHOTO: Supplied