Privacy Statement
Privacy Policy
Effective date: October 1, 2026
The Wānaka App (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our app and related services, including subscriptions purchased through Apple, Google, or Stripe.
1. Information we collect
We collect information to provide and improve our services, including:
a. Account information:
When you create an account, we may collect your name, email address, and login details.
b. Subscription and payment information:
If you purchase a subscription, we collect information about the transaction, such as:
- Subscription plan and status
- Renewal and cancellation dates
- Limited payment details (e.g. payment method type, transaction ID)
We do not collect or store full credit card numbers or banking details.
Payments are processed securely by Apple App Store, Google Play Store, or Stripe, depending on where you make your purchase.
c. Usage information:
We may collect information about how you use the app (e.g. features accessed, device type, operating system) to improve functionality and user experience.
d. Communication data:
If you contact us for support, we may collect your contact information and any correspondence related to your enquiry.
2. How we use your information
We use your information to:
- Provide and manage your account and subscription
- Process transactions and maintain accurate billing records
- Send service updates and important notices
- Respond to enquiries and provide customer support
- Improve and personalise our services
- Comply with legal and regulatory obligations
3. How subscriptions are managed
- Apple App Store: Subscriptions purchased through Apple can be managed via your Apple ID settings.
- Google Play Store: Subscriptions purchased through Google can be managed via your Google Play account.
- Stripe / Website: Subscriptions purchased on our website are managed directly through your account or by contacting our support team.
Each platform may collect personal and payment information under its own privacy policy. Please review:
4. How we share information
We may share your information only when necessary:
- With payment processors (Apple, Google, Stripe) to complete transactions
- With trusted service providers who assist us with app operations and support
- When required by law or to protect our rights and property
We do not sell or rent your personal information.
5. Data storage and security
Your information is stored securely using reputable third-party providers. We use administrative, technical, and physical safeguards to protect your data against unauthorised access, alteration, or disclosure.
6. Notifications
We provide news and updates on our sites via push notifications. To benefit from this free service, operated with our push provider WonderPush, you must first subscribe by clicking on an authorization request controlled by your browser and your device when you visit our website or open our mobile app. The navigation data that we could store and process in order to operate this service and send you relevant messages is anonymised and kept on WonderPush servers for a maximum of 90 days and never shared to third parties. We do not store any recognizable data, neither IP address about you or your device in connection with the push notification service. You can stop receiving our push notifications at any time by unsubscribing. Here is how to manage your push subscription and to delete associated data.
7. Your rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent to certain data uses (where applicable)
To exercise these rights, contact us at [email protected].
8. Retention
We retain your information only as long as necessary for the purposes outlined above or as required by law.
9. Updates to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available within the app and on our website. Significant changes will be communicated to users.
10. Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact: Email: [email protected]