Queenstown Lakes District Council (QLDC) will next week open its inaugural Community Insights Survey to the wider community to participate.

QLDC chief executive Mike Theelen said the survey provides residents an opportunity to share how they feel about council’s leadership, governance, communication, engagement, climate and environment efforts and facilities.

“As part of QLDC’s commitment to transparency and delivering a high standard of services and facilities for our communities, we’ve worked with an independent research company to develop the survey and ensure its results can be trusted,” he said.

“The survey’s aim is to understand residents’ trust in council processes and decision making, and their satisfaction with council facilities and overall performance.”

Some questions regarding satisfaction with council will be familiar to community members who’ve previously completed QLDC’s Quality of Life survey, he said.

However, the Community Insights Survey includes more targeted questions - based on an internationally recognised model - specifically aimed at measuring trust in council in a more useful and actionable manner.

It will specifically monitor council performance and provide data and information as to whether its processes and decision making are trusted by residents. 

Utilising two surveys will ensure the focus is on both resident wellbeing and council performance and that the results can be used effectively, Mike said.

The Community Insights Survey is being conducted in two parts. Approximately 3,000 randomly selected residents last week received invitations by email or post, and all residents aged 18 and over will be able to participate through the council’s ‘Let’s Talk’ consultation website from Monday (March 10).

The Community Insights Survey is being conducted by Key Research on behalf of QLDC.

Take part in the survey, from Monday, here.

PHOTO: QLDC