The Automobile Association (AA) has begun offering a new booking system designed to reduce wait times for the Wānaka mobile unit. 

AA Mobility commercial and product general manager Roger Venn said Wānaka was chosen as the first location for online booking due to recent pressure on services in Otago.

He said the choice also recognised that people travel some distance to visit the mobile unit so ensuring they can be assisted on the day of their visit was important.

“We have experienced unprecedented increase in demand for licencing and registration services across New Zealand and we are monitoring each location and responding where it is feasible to do so,” Roger said.

“The online system will ensure those visiting our mobile unit can rest assured they will be seen that day.”

Concerns about difficulties getting licences, making appointments for testing and undergoing practical assessments in Wānaka were raised at a recent breakfast meeting (April 29) with local MP Miles Anderson.

Read more: Locals unhappy with AA driver services

Online booking is the latest in an increase in services for the Wānaka area, introduced in response to increased demand for services such as driver licensing and vehicle registrations. 

Last year, AA increased the frequency of the AA Mobile Unit in Wānaka from two, to up to five days per month.

Starting yesterday (Thursday May 9), customers are now be able to book appointments from May 13 between 8:30am and 2:30pm for all mobile services except learner licence theory tests (which must be booked in person). 

Appointments after 2:30pm will remain exclusively available for walk-in appointments with walk-ins also served throughout the day as time allows.

Roger advised those visiting any AA Licensing Agencies to double check the ID and documentation requirements required for the application they wish to complete so the AA team can assist them on the day of their visit.

Customers can book appointments here.

AA Mobile Units operate in 18 locations across New Zealand, providing services closer to home for those living in rural areas or unable to visit an AA Agency or service centre

PHOTO: Supplied