Our vibrant Wānaka Hospice shop is looking for a dynamic team member who thrives in a busy work environment.

The role requires a keen eye for curating while processing a high volume of donated goods. You will have numerous interactions everyday with our many varied donors and shoppers as well as our strong volunteer workforce. If you are an energetic people person with excellent communication skills, retail experience and an understanding of the second-hand market please contact us today.

Job Description

Responsible to: Hospice Shop Manager/Assistant Manager

Operationally responsible for: Volunteers 

Purpose of the position

To support the Hospice Shop Manager (HSM) with the overall shop performance: achieve turnover and surplus objectives, manage team of rostered volunteers and manage stock, leading the team in the Shop Manager’s or Shop Assistant Manager’s absence.

Functional relationships

• Retail Development Manager
• Coordinator of Volunteers
• Chief Executive Officer
• OCH staff
• Members of Public

Specific areas of responsibility

Key Result Areas

• To generate income that will contribute to the running costs of the Otago Community Hospice allowing the service to be provided free of charge to the patients and families in our care.
• To support the Hospice Shop Manager (HSM) with achieving the Shop surplus in line with or in excess of budget.
• To promote awareness of Hospice care in the community and foster good public relations.
• To have a highly functioning team of staff and volunteers.

1.   Day to day duties

• Ensure excellent customer service
• Supervise the sorting and pricing items for sale, delegating and training others as required.
• Ensure that donated goods are clean, well presented and priced accordingly to maximize their potential return.
• Change stock as necessary, e.g. seasons and to maintain customer interest.
• Keep stock at manageable levels, discarding in line with HSM direction.
• Arrange that the shop is opened on time and locked securely at close of business, as directed.
• Support the HSM with arranging the collection of donated goods where delivery is not possible, as required.

2.   Administration

• Bank the daily takings, balance the tills and complete the reconciliations in support of the HSM.
• Support the HSM with the petty cash system – ensuring petty cash reconciliations are fully completed with detail and receipts provided.

3.   Volunteer Management

• Support the HSM ensuring the roster is maintained and distributed to volunteers, working a minimum of 1 month ahead, including holiday cover. 
• Foster a positive shop team, providing support for volunteers.
• Support the HSM, ensuring that all new staff and volunteers are properly inducted, and aware of shop policies and procedures, including personal purchases and cash donation policies.

4.   Maintaining Compliance

• Support the HSM with ensuring the Hospice Health and Safety policies are followed.
• Be familiar with, monitor and report any new hazards relating to Hospice facilities and services which are under your supervision.
• Maintain safe organised and neat work areas.
• Understand and conform with all relevant Hospice policies and procedures.

5.   Communication and Supervision

• Attend Hospice educations sessions as applicable to position.
• Attend Hospice staff meetings as required.
• Maintain own professional development relevant to the position.

6.   Other Duties

• Additional duties within the scope of the role may be undertaken from time to time.

 Desired Skills and

Experience

Essential

• Retail sector experience

Knowledge and skills

Essential

• Be an effective supervisor of volunteers
• Be able to work autonomously as well as part of a team
• Demonstrate effective problem solving, decision making, time management and delegation skills
• Have ability to cope with stress, conflicting demands and a heavy and at times physically demanding workload
• Exhibit excellent interpersonal and communication skills (verbal and written)

Attributes

Essential

• Be self-motivated, innovative and empathic
• Be able to seek knowledge and skills required
• Know self and own limitations and when to seek support
• Maintain professional relationship and rapport with staff and volunteers

To submit your application (Including CV and cover letter) please click here. Please include a covering letter and full curriculum vitae.

Applicants must have New Zealand Citizenship, New Zealand Residency, or a valid New Zealand Work Permit.

For more information, please contact Jo Baynes Shop Manager Monday -Friday 9am-5pm or call 027 3456 845.

Applications close: 28 February 2026.